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Privacy Policy

Privacy Statement

Comm-Tech Voice & Data Ltd is committed to safeguarding and respecting your privacy. This policy aims to give you information on how we collect and process data through your use of the website. It explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. By obtaining goods and services from us and visiting our website you are consenting and accepting to the practices described in this policy.

1.) What information do we collect about you?

Personal data, or personal information means; any information about an individual that can identify a person. We may collect, store and use the following kinds of personal data:

  • Identity Data includes first name, last name, title.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details. We will also keep a record of any financial transactions you make with us but we do not directly collect, process or store your credit or debit card information.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Contractual Data includes details of your Comm-Tech account in relation to your purchase and / or use of our services or those of our business partners / networks.
  • Technical Data includes (IP) address, your login data, browser type / plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
2.) How we will collect your personal information?

We will collect and process data about you, when you:

  • Place an order for our products and services online, by email or over the phone.
  • Fill in forms on our website or communicating with us by phone, email, live chat or otherwise.
  • Voluntarily complete customer surveys.
  • Provide feedback.
  • Subscribe to our newsletters and email notifications.
  • We may also collect information from business partners such as communication networks, and credit reference agencies.
3.) How will we use your personal data?

We may use your personal information to:

  • Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • Provide you with information about other goods and services we offer.
  • Notify you about changes to our service.
  • Administer the website.
  • Improve your browsing experience by personalising the website.
  • Enable your use of the services available on the website.
  • Send you general (non-marketing) commercial communications .
  • Send you email notifications, which you have specifically requested.
  • Send you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
  • Deal with enquiries and complaints made by or about you relating to the website.
  • Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
  • Detect and reduce fraud and credit risk.
  • Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

What about your Information?

Who has access to your information?

You agree that we have the right to share your personal information with:

  • Any business partners or suppliers involved in the performance of any contract we enter into with them or you.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • Debt collection agencies or other debt recovery organisations.
  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law.
  • Third party suppliers that we work with in connection with our business. We may have to share your personal data and employ the services of third party service providers to help us deliver telecommunications services, and to run email and marketing campaigns. We disclose only the personal information that is necessary to deliver the service and only work with trusted providers who have robust privacy policies of their own. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How do we protect your information?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will we keep your data?

We will hold your personal information on our systems for as long as is necessary for the relevant activity or until a user requests that we delete it, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Accessing and updating your details

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by emailing us at , by writing to us at Comm-Tech, Technology Centre, 40 Vulcan Road South, Norwich, Norfolk NR6 6AF, or by calling 01603 218600.

Transferring your information outside of Europe

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:


  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.


We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) To the extent that we are required to do so by law;

(b) In connection with any legal proceedings or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of your personal data:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. Of course, data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.

Policy amendments:

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are satisfied with any changes.

Your rights:

You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes at any time. You can update your preferences or unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by clicking on the update preferences link. Alternatively you can email

Updating information/permissions:

Please let us know if the personal information which we hold about you needs to be corrected or updated. You can update your preferences or unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by clicking on the update preferences link. Alternatively you can email

Third party websites:

The website occasionally contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


If you have any questions about this privacy policy or our treatment of your personal data, please email us at or by post to Comm-Tech, Technology Centre, 40 Vulcan Road South, Norwich, Norfolk, NR6 6AF.

Data controller:

The data controller responsible for our website is Comm-Tech Voice & Data Ltd.