Following an assessment by an independent body, The Conrad Global Group which consists of Comm-Tech Voice & Data LTD, RPC Recycle LTD and Juice Telecoms LTD has been awarded ISO 9001 certification. This certification has only been achieved by approximately 5% of UK businesses and this prestigious award is supported by the Government and recognised world-wide.
ISO 9001 is an internationally-recognised standard for quality management, ensuring that organisations have proven processes in place to meet customer requirements.
Justin Hambling general manager at Comm-Tech states “We have always been proud of the service we offer our clients and the way that we conduct our business. Now with the award of ISO 9001 certification, this has been confirmed by outside experts who are used to judging standards on a daily basis in a wide variety of trades and industries”.
The group has built a solid reputation for a high level of customers since establishing in 1986. The quality award will give customers added reassurance that we are providing the highest quality service possible and that we are complying with quality management processes required. The ISO 9001 builds on our existing accolade of Vodafone Platinum Partner and Best Customer Retention awards. The Conrad Global Group which has been operating at different locations since being established will be centralising to one location in mid-October. The move will allow the group to streamline its operations and therefore will continue to improve the award winning customer service it already offers.