In the event of loss or theft of your handset you will need to inform your service provider immediately. In the event of theft, contact your local police station to obtain a crime reference number. This will be required for insurance claim purposes.
After reporting your phone missing or stolen the network will place a bar on the IMEI (international Mobile Equipment Identity) number. This will then deem your handset useless to anyone who tries to use it.
Network Contact Numbers -
Vodafone - 08700 700 191
O2 - 0870 241 0202
T-Mobile - 0845 412 5000
Orange - 07973 100 150
Three - 08707 330 333
Problems sending text messages
If you are having difficulties in sending text messages you will need to check that the message centre number is correct. To locate this please refer to your user manual, however it is usually located under the message settings in the phones menu. Once located ensure that the number matches your relevant networks centre number below -
Vodafone +447785 016 005
O2 +447802 000 332
T-Mobile +447958 879 879
Orange +447973 100 973
Three +447782 000 800
If after ensuring this is correct and your phone still fails to send messages, please contact us on 01493 748 274 or call your network for further assistance.
Problems receiving text messages
If you find you are no longer receiving text messages from anybody, usually this is due to your phone simply not updating on the network for one reason or another. This fault can be fixed two ways.
Remove the battery from the handset whilst the phone is still on. Keep the battery out of the handset for approx 10 minutes and then replace the battery and switch on the handset. You should start to receive text messages within a few minutes.
Activate a manual roam. To do this you will need to locate the network settings option on your handset and select the manual network search mode. Once this is located you need to allow the phone to search for all available networks. Once complete, try to select one a network which is not your usual network, i.e. if you are on Vodafone try to select O2 for example. The phone will then prompt you with a error message similar to "not allowed" and then should return to the network selection menu where here you can select the correct network from the list. The phone will then except this and return you to the main screen. Your messages should then start to be received. Once this is complete it is advisable to return to the network selection settings and return it to automatic selection. Refer to the manufacturers handbook if you are having problems in locating the network settings menu.
If you are having difficulties in sending or receiving picture messages you need to ensure that your phone is configured correctly. To do this visit your networks configuration pages and follow the steps.
Vodafone | O2 | T-Mobile | Orange |Three
If you are looking to change from your current provider to a new network you will require a PAC (Porting Authority Code) from your current service provider. This will enable your new network to bring your existing mobile number across. Porting from one network to another will take approx 5 working days once the PAC has been received.
Network Contact Numbers -
Vodafone - 08700 700 191
O2 - 0870 241 0202
T-Mobile - 0845 412 5000
Orange - 07973 100 150
Three - 08707 330 333
If you are planning on going abroad, there are now many cost saving tariffs available. To make sure that you are getting the most from your tariff, contact our experts on 01493 748274 or email us. Our fully trained staff will be able to advise you as to what will be most cost effective and simplest way to ensure that you remain contactable whilst abroad.
If your phone is requesting a PUK (Personal Unblocking Key) you need to contact your service provider to obtain this. The usual reason for your phone to be displaying this is that someone has tried to enter or setup a PIN number incorrectly. This is a simple security feature to help prevent thieves from accessing your account.
Network Contact Numbers -
Vodafone - 08700 700 191
O2 - 0870 241 0202
T-Mobile - 0845 412 5000
Orange - 07973 100 150
Three - 08707 330 333
