Norwich based company Superior Garden Buildings approached us in search of an independent review on their communications infrastructure to ensure they maintained ‘The Superior Garden Buildings Promise’ of:
With a growing business selling high quality summer houses, offices, sheds, lodges, garden furniture and much more, it was paramount the increased demand did not affect the companies high standards of customer service.
The hosted telephony solution would also have to be installed within a tight time frame as Superior Garden Buildings had a advertising campaign going into the local press. A solution needed to be in place by a set date to cope with the increase in demand, enquiries and call volumes.
Original Communications Infrastructure
Superior Garden Buildings original fixed line communications solution consisted of a single analogue line with 2 DECT (Digital Enhanced Cordless Telecommunications) handsets.
The cordless handsets may have enabled employees to walk around the premises to take a call (signal permitted), but the single analogue line only enabled the company to make or receive one call at a time, impacting customer service and the efficiencies of the business.
Independent Communications Review
An informal and free no obligation communications review was arranged which resulted in a site visit to understand the business and infrastructure, followed by a proposal detailing our independent advice, proposed solution and outlined costs.
New Hosted Telephony Solution
Superior Garden Buildings instantly saw the benefits of moving to a hosted telephony solution and the full installation and migration was carried out seamlessly, with a demo provided on how to use the new system.
The hosted solution meant that all calls were now being passed via a dedicated data circuit and the new set up consisted of two Desk Handsets in the office and one DECT phone that employees could use around the site.
The hosted solution gave Superior Garden Buildings the ability to:
As a growing business Superior Garden Buildings are now able to: