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Telesales Team Manager

Telesales Team Manager Job Description

To manage daily operations within the Lead Generation Team, aiming for maximum efficiency and cost-effectiveness. To ensure that technology is utilised to a maximum and that staff are well organised and productive. Setting targets and measuring performance for both individuals and the team. Offering Solutions Advisors guidance and feedback, and helping to optimise procedures and find ways to motivate and encourage staff to achieve maximum output. Being responsible for performance management (e.g. setting objectives and reviewing KPIs) and Identifying areas of underperformance. Ensuring there is clear communication across the team, creating and maintaining a positive culture that delivers results.

Operations Support 50%
  • Managing the lead generation team
  • Co-ordinate all lead generation activity; this includes B2B appointment making, B2B hot keying, etc.
  • Working with the Marketing Team on digital and email marketing campaigns to support our internal sales team
  • Making B2B appointments as and when required
  • Provide performance management for all the team to include training, development, coaching, 1-2-1s
  • To work with the Marketing Team to ensure marketing strategies are delivering results, are cost effective and fit for purpose
  • Continuously drive the team towards achieving their individual and team targets.
  • To develop relationships with key stakeholders/partners to ensure lead generation is working
  • Provide management information reports when requested
  • Work within the compliance framework set out by the company

Personal  Qualities Required
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with ability to supervise and take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Fast learner, energetic and enthusiastic
  • Adaptable and flexible to business demands
  • Strong organisational and planning skills
  • Positive ‘can-do’ attitude
  • Team player

Functional Skills & Experience

If you would like to apply for this position

  • Experience in working within an outbound lead generation team or receiving incoming leads.
  • Proven Management experience within a B2B sales environment
  • Prepared to lead from the front
  • Excellent interpersonal skills
  • Organised
  • Thrives on the challenges of a busy sales environment.
  • Ideally, previous experience in an FCA regulated sales environment

Technical Skills & Experience
  • High level of I.T skills including full MS Office suite
  • Good level of literacy & numeracy skills
  • Hands on experience with CRM systems

Desirable Knowledge & Skills
  • Telecommunications industry experience in both sales and management roles
  • Horizon Accreditation/knowledge
  • NEC, Mitel Accreditation/knowledge
  • Samsung/Apple products knowledge
  • Akixi experience and knowledge


Communications Centre, 33 King Street, Norwich, NR 1 1PD

Application process

To apply for this position please upload your CV and covering letter explaining your suitability for the role

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