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Complete Business Connectivity

Converged Voice & Data Telecoms Engineer

Comm-Tech Voice & Data Ltd is looking for a talented and experienced Telecoms Engineer to help drive business growth and deliver customer satisfaction. Established in 1986 Comm-Tech Voice & Data Ltd has thrived on delivering innovative communication and connectivity solutions, adding value and efficencies to businesses across the UK. Over the last three decades we have tailored our communications and connectivity portfolio to deliver excellence and reliability to our valued clients. Today it boast’s industry leading technology to enhance any working environment, delivering ‘Better Ways of Working’ and significant cost savings through unified, converged and hosted telephony.

Job Description

The role will involve delivering all the installations we require across our hosted and converged communications solutions using industry leading suppliers such as Gamma, Vodafone, Mitel, LG, Polycom, Cisco, Broadsoft, Akixi,. You will be expected to maintain a high level of customer care whilst supporting our customers for their hardware, software, network and telephone equipment, providing onsite training when required. Our head office is based in the center of Norwich with a national client base and you will predominantly be working within the East Anglia area although national travel will be required at times. The candidate will be required to enhance our customer’s experience by always exceeding their expectations and by fulfilling our best practices.


Responsibilities
  • The main role involves onsite configuration and installation of telecom equipment, handsets, switches and routers. For example: a hosted or on premises voice phone system, to include the relevant applications in form of software.
  • Surveying customer’s premises in preparation for installing data cabling.
  • To take full responsibility for the complete installation and commissioning of said hardware and software.
  • Data and Voice cabling at a customer’s site when required.
  • Performing customer education/training onsite and remotely.
  • Technical support as required, both onsite and internally for Comm-Tech staff.
  • You will need to report progress and issues affecting the work.
  • You are responsible for ensuring all equipment issued is kept in good working order maintaining calibration and test date.
  • You will support colleagues with the collective goals of the business, requirements or problems.

Skills & Experience

The perfect candidate will have prior experience within a similar role and be able to demonstrate their ability in this field. We would be looking for a candidate with the following skills and experience:

  • Experience and understanding of continuous inventory recording
  • Experience of stock management and reconciliation of stock discrepancies
  • Experience of producing accurate and regular KPIs to senior management, whilst highlighting trends.
  • Analytical skills, with the ability to interrogate systems and produce effective solutions
  • Ability to create, alter or remove processes with the aim of continual Improvement for the business as a whole.
  • Financial understanding and ability to deliver strategic direction to the business
  • Excellent administrative skills
  • Excellent numerical skills
  • Excellent communication skills at a variety of levels
  • Ability to forge a good relationship with suppliers
  • High levels of professionalism and diligence
  • Customer focus and a ‘get it right first time’ attitude
  • Systems experience and understanding
  • PC and MS Office literate

 Location

Communications Centre, 33 King Street, Norwich


Salary

£20,000 to £26,000 PA + O/T  depending on experience

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